1. OVERVIEW

RentDue Supply partners with TapStitch for production and fulfillment of all merchandise orders. All items are made-to-order using print-on-demand technology.

This means we don't hold stock — your order is produced after you place it. Quality is guaranteed, but delivery times are longer than traditional retailers.

2. SHIPPING ZONES & COSTS

We ship worldwide via TapStitch's global fulfillment network.

2.1 Australia (Domestic) - PRIMARY MARKET

• Production: 5-7 business days
• Shipping: 7-10 business days within Australia
• Total: 12-17 business days from order to delivery
• Tracking: Provided via email once shipped
• Express Shipping: Currently unavailable for print-on-demand items

2.2 United States

• Production: 5-7 business days
• US Fulfillment (from LA warehouse): 7-9 days shipping
• Total: 12-16 days from order to delivery
• Tracking: Provided via email once order ships

2.3 International

• Standard International: 18-30 business days | Cost varies by country
• Customs & Duties: Customer is responsible for any import taxes or duties

3. ORDER TRACKING

Once your order is produced and shipped, you will receive:

• Production Complete Email: When your item finishes production
• Shipping Confirmation Email: With tracking number and carrier details

You can track your order using the provided tracking link. If you don't receive tracking within 10 days of ordering, contact us at Rentduesupply@outlook.com.

4. RETURNS & EXCHANGES

Because all items are made-to-order and custom-printed, we have a limited returns policy:

4.1 Defective or Damaged Items

If your item arrives defective, damaged, or incorrect, we will provide a free replacement or full refund. You must:

• Contact us within 14 days of delivery
• Provide photos of the defect or damage
• Include your order number and description of the issue

4.2 Wrong Size or Changed Your Mind

We cannot accept returns or exchanges for:

• Wrong size ordered by customer
• Change of mind after ordering
• Items that don't match your personal expectations

Please check size charts carefully before ordering. All sales are final unless the item is defective.

4.3 Australian Consumer Law (ACL)

Under the Australian Consumer Law, you are entitled to:

• A refund or replacement if goods are faulty, not fit for purpose, or do not match their description
• A remedy for major failures (e.g., unsafe product, significantly different from description)

Our policy does not exclude or limit any rights you have under the ACL. If you believe your item has a major failure, contact us immediately.

5. LOST OR STOLEN PACKAGES

Once a package is marked as "Delivered" by the carrier:

• We are not responsible for lost or stolen packages
• Check with neighbors, building management, or the carrier for package location
• Contact your local postal service if the package is missing

If tracking shows the package was never delivered or is lost in transit, contact us at Rentduesupply@outlook.com and we'll investigate with the carrier.

6. SHIPPING ADDRESS CHANGES

Once an order is placed, we cannot change the shipping address after production begins (typically within 24 hours).

If you need to update your address, email us immediately at Rentduesupply@outlook.com. We'll do our best to update it before production starts.

7. PRODUCTION DELAYS

Occasionally, production may be delayed due to:

• High order volumes during drop launches or burns
• Supply chain issues at TapStitch
• Quality control holds

If your order is delayed beyond the estimated timeline, we'll notify you via email. You can request a refund if the delay exceeds 30 days from order date.

8. INTERNATIONAL CUSTOMS & DUTIES

For international orders, the customer is responsible for:

• Any customs fees, import duties, or taxes imposed by the destination country
• Clearing the package through customs

We cannot predict these fees. They vary by country and order value. Refusal to pay customs fees will result in the package being returned or destroyed, with no refund issued.

9. HOW TO INITIATE A RETURN

To start a return or report an issue:

1. Email us at Rentduesupply@outlook.com
2. Include your order number, photos of the issue, and a description
3. We'll respond within 2-3 business days with next steps

Approved returns will receive:

• A free replacement (for defective items), or
• A full refund to your original payment method (processed within 7-10 business days)